We take great pride in the quality of our products and guarantee customer satisfaction. If you decide not to keep an item after receiving it, you can return your order to our warehouse within 14 days of the original shipping date.

All products must be returned in saleable condition, unused and undamaged in their original packaging with all tags attached where applicable.
Provided these conditions are met, we will refund you in full, excluding shipping and handling charges, and duties and taxes where applicable.

Sale or Discounted Items

Items on sale or purchased using a special discount code cannot be returned or refunded.

Exchanges

We are happy to replace items if they are defective or damaged, subject to availability. If an item is sold out, we will issue you a full refund. As many of Time for Tea’s products are handmade, there may be variations in the new items you’ll receive.

Return Procedure

Please email us at info@timeforteahk.com (be sure to include your order number and note which items you are returning and the reason for the return).
We will then send you a confirmation email if your return is accepted with our warehouse address details.

Please remember to include the following information: your name, address, phone number, the word “refund” and your original order number.

Customers must bear all shipping costs for any returns. Be sure to use a traceable shipping method otherwise your return may not be accepted.  Time for Tea is not responsible for shipping charges imposed by your chosen carrier or packages lost in transit.  Customers are responsible for all packages until they reach our warehouse.

If the item has been accepted by our returns team, we will refund you using the same method of payment used to complete the order. Please note, it takes an average of 7-21 business days to refund to your account.